Quality First Aid Products
assembled in Canada for Canadians

This is the FAQ page. We've just started working on it, so not all issues are listed. Please contact us if your concerns are not answered here.

Shipping Policy

We generally use overnight or quick delivery services like UPS or Purolator. We've found them to be reliable and reasonably priced. Occasionally, we might use Canada Post Expedited Parcel, especially if we don't have a physical street address to send to. All of these shipments are traceable.

In Ontario, we charge a flat price of $9.95 for any shipment, regardless of how big or small it is. We charge $12.95 elsewhere in Canada. However we reserve the right to review the shipping cost if (a) the destination is a remote community or (b) if the item ordered is at less-than-regular price.

You may choose to pick up at our warehouse in Toronto, however we need a couple of days to arrange the shipment. There is no charge for shipping if you pick up.

You can choose your shipping method on the last page of the shopping cart, before confirming the order. Tell us if you prefer a different shipping method.

Delivery Times

We try to maintain inventory of popular items so that we can ship right away. If we have an item in stock, we can usually ship one day after the order is placed, but if we have to make up the kit(s) we need a bit more time. We generally promise 1 week delivery but we really try hard to do better than that.

We do use a direct courier service in the GTA when needed, but the cost is a bit higher than normal.

Replenishing Kits

We do NOT come out to our customers' locations and replenish their kits for them. We do offer some services, though:

• We have some checklists for you to use to help you replenish your kits. We're working on some new ones, please look in the "replenishment" tab on the menu above.
• If you want to comply with the law in Ontario or under the Canada Labour Code, you need to inspect and replenish your kit(s) quarterly. We have a "FACswap" program in place where we'll send you a new kit and you send the old one back for credit. Credit is limited to the wholesale cost of the kit, less any products we have to put in to refurbish it. Click here for more info.

Payment & Billing

We trust our customers. We don't think people are going to run away with their First Aid Kits, so we don't have a problem billing you for your shipment, on condition that your promise to pay the bill right away.

That means that you undertake to walk the invoice into your accounts payable people as soon as the shipment arrives, and say, "PAY THIS". Not in 30 days, now.

If you prefer, you can pay with Visa/Mastercard or through PayPal. These choices are all on the shopping cart.

Note: we do reserve the right to ask for some prepayment, especially if the order is large, it's the first time we've done business together, or of the product is custom made for you.

Privacy Policy & Security

We could write a bunch of quasi-legal mumbo-jumbo here, but here it is in a nutshell: Your contact and other information is NEVER passed on to anyone else without your specific request. We do occasionally send information about new products or programs to our client list, but you can tell us not to send you anything after the first such message.

We use a secure shopping cart system to safeguard your credit card information. After an order is processed, we delete the order from the cart system, and we only retain your credit card number on the paper or electronic record of the transaction provided by TD Merchant PC. If you become a regular repeat customer, we may ask permission to retain your information in our accounting system (QuickBooks) which is password protected and secure.

Reselling our products

Our mission is to sell First Aid kits. If you can help us to do so, we are happy to share the proceeds with you. You can work on commission, you can buy and resell, or we may even hire you and pay a salary if it's appropriate. But you have to be legitimate, and you have to live up to our ethical standards. Let's talk!

Not-for-profits and Charities

You have to understand that our business is all about supplying First Aid products. Many of our customers are institutional -- government agencies, church and other religious groups, schools, scouts, charities, etc. When an African AIDs relief agency asks for a donation, we reluctantly have to explain that this is how we make our living, and that we'll work with them on the cost but donations are not possible. Perhaps it would be clearer if we compared ourselves to an employee of a charitable group: they can't be expected to work for nothing either.

We do donate to charities. Our main charities of choice are the Princess Margaret Hospital and the Toronto Distress Centres.