Quality First Aid Products
assembled in Canada for Canadians

Just to make sure everyone understands where we're coming from...

Shipping Policy

We generally use overnight or quick delivery services like UPS or Purolator. We've found them to be reliable and reasonably priced. Occasionally, we might use Canada Post Expedited Parcel, especially if we don't have a physical street address to send to. All of these shipments are traceable.

In Ontario, we charge a flat price of $10 for any shipment, regardless of how big or small it is. We charge $14 elsewhere in Canada. However we reserve the right to review the shipping cost if (a) the destination is a remote community or (b) if the item ordered is at less-than-regular price.

At this time we are not able to ship outside of Canada. US regulations have changed and because we are not a US FDA registered company, we cannot ship into the US. You will have to give us a Canadian shipping address.

POST OFFICE BOXES. The only carrier that can ship to a PO Box is Canada Post. They will not pick up at our location so we have to send a truck to the Post Office. There is a minimum surcharge of $20.00 for this service. If you do not note in the comment field that this what you want, we will contact you to ask if you REALLY meant to give us a PO Box address before we process the shipment. Sometimes we may choose to use Canada Post when it makes sense (remote locations not serviced by UPS or Purolator) and if there is a surcharge, we will let you know.

Picking orders up: You may choose to pick up at our warehouse in Newmarket however we need time to arrange the shipment. It really is no faster than if we ship to you. There is no charge for shipping if you pick up.

Note: the address on Steeles Avenue is only a PO Box, not an office or a store.
You CANNOT pick up there.

You can choose your shipping method on the last page of the shopping cart, before confirming the order. Tell us if you prefer a different shipping method.

Delivery Times

We try to maintain inventory of popular items so that we can ship right away. If we have an item in stock, we can usually ship a couple of days after the order is placed, but if we have to make up the kit(s) we need a bit more time. We generally promise 1 week delivery but we really try hard to do better than that.

We can use a direct courier service in the GTA when needed, but the cost is higher than normal.

Rush Orders

Sometimes customers require First Aid kits in a rush. If you do, you need to talk to us. Customers contact us when there is a special event to be covered, or if they are being audited. We will do our very best to meet your delivery requirements but we reserve the right to apply a surcharge if we need to stop a production line to meet your needs, or work overtime, or make a special trip. We won't do that without contacting you first.

Payment & Billing

Our standard policy is to use Visa/Mastercard or PayPal for payment. We understand that corporate clients are reluctant to use these vehicles, so we do offer corporations and larger institutions the option of invoicing for product. However you have to understand that our terms of payment are "DUE ON RECEIPT". That means that that you promise to pay the bill right away. Right away means within a week or so of receiving the shipment.

So if you want us to bill you for shipments instead of requiring prepayment, we will ask you to confirm that you will undertake to walk the invoice into your accounts payable people as soon as the shipment arrives, and say, "PAY THIS". Not in 30 days, now. Only after that will we authorize shipments without prepayment.

These choices are all on the shopping cart. If you indicate "invoice us" or "cheque" on the shopping cart, we will contact you for confirmation and to open an account. It's too bad, but we've been burned several times by customers who have owed us money for a long time and some from whom we're having trouble collecting. That means that a few people have ruined it for everyone. And the worst offenders are small organizations and private individuals, so we're sorry, but...

Note: if the order is large, it's the first time we've done business together, or of the product is custom made for you, prepayment is required.

Secure Shopping Cart

Minimum Billing

This is a tough one. It costs the production shop more than $10 just to open an order docket, never mind picking and packing and shipping and labelling and invoicing... lately we've had orders from customers for $2 worth of product. We can't do that any more. So as much as we regret it, we have to invoke a minimum billing policy, especially for replenishment supplies.

Our minimum order without surcharge is $40 BEFORE SHIPPING AND TAXES.
On smaller orders we have to add a $10 surcharge.

If you place an order which falls under the minimum billing, we will ask you first for confirmation that you accept the surcharge before processing it. If we do not hear from you, we will not process the order.

Note: For the time being, we will exempt the deluxe WSIB-compliant 1-5 employee and vehicle kits from this policy. But they may take a few extra days to ship, because we have to gang them together with other orders for processing.

Almost all of the replenishment products we sell are available at your local drugstore, although often at higher prices. If you factor in the shipping charges, we're sure that you'll find it more economical to shop locally for those small replenishment items. A box of bandaids is $8 at the store and although it's only $4 from us, consider that we have to charge shipping. With the surcharges, that box of bandaids can end up costing you $40. It costs us $35 to get it to you, all things considered.